Privacy Policy
Last updated: January 15, 2024
Introduction
At HyperHash.ai ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered hashtag generation service.
By using HyperHash.ai, you consent to the data practices described in this policy. We comply with GDPR, CCPA, and other applicable privacy regulations.
Information We Collect
Information You Provide
- Account information (email, username, profile details)
- Content you input for hashtag generation
- Payment information (processed securely by third-party providers)
- Communication preferences and settings
- Support requests and correspondence
Automatically Collected Information
- Usage data and analytics (pages visited, features used, time spent)
- Device information (browser type, operating system, IP address)
- Cookies and similar tracking technologies
- Performance and error logs
Third-Party Information
- Social media authentication data (if you choose to connect accounts)
- Public hashtag and trend data from social platforms
- Analytics from integrated services
How We Use Your Information
- Service Provision: Generate personalized hashtags and recommendations
- Account Management: Create and maintain your user account
- Communication: Send service updates, support responses, and newsletters
- Improvement: Analyze usage patterns to enhance our AI algorithms
- Security: Detect and prevent fraud, abuse, and security incidents
- Compliance: Meet legal obligations and enforce our terms
- Marketing: Provide relevant content and promotional materials (with consent)
Legal Basis for Processing (GDPR)
- Contractual Necessity: To provide our hashtag generation services
- Legitimate Interest: To improve our services and prevent fraud
- Consent: For marketing communications and optional features
- Legal Obligation: To comply with applicable laws and regulations
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: Trusted third parties who assist in operating our service
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale
- Consent: When you explicitly authorize sharing
- Aggregated Data: Non-personal, anonymized usage statistics
Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit and at rest
- Regular security audits and penetration testing
- Access controls and authentication systems
- Secure data centers with 24/7 monitoring
- Employee training on data protection practices
Your Rights and Choices
GDPR Rights
- Access your personal data
- Rectify inaccurate information
- Erase your data ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
Account Controls
- Update profile information
- Manage communication preferences
- Delete your account
- Opt out of marketing emails
- Control cookie settings
Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic functionality
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Deliver relevant advertisements (with consent)
You can manage cookie preferences through your browser settings or our cookie consent tool.
Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations:
- Account Data: Until account deletion or 3 years of inactivity
- Usage Analytics: Aggregated and anonymized after 2 years
- Support Communications: 3 years for quality assurance
- Legal Records: As required by applicable law
International Transfers
Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards through standard contractual clauses and adequacy decisions for all international data transfers.
Children's Privacy
HyperHash.ai is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through email or prominent notices on our website. Your continued use of HyperHash.ai after changes constitutes acceptance of the updated policy.
Contact Information
For privacy-related questions or to exercise your rights, contact our Data Protection Officer:
- Email: privacy@hyperhash.ai
- Address: Data Protection Officer, HyperHash.ai
- Response Time: Within 30 days for most requests
Questions about our privacy practices? We're here to help.
Contact Privacy Team